Troubleshooting

Most issues here resolve in under a minute. If yours doesn't, email us at the bottom of this page.

My agent is waking up or won't respond

Your agent sleeps between tasks. When you open the dashboard or send a message, it wakes automatically — you'll see a "Waking…" screen with your agent's name while it boots. This usually takes a moment; give it time to finish rather than reloading repeatedly.

If the wake seems stuck, use the Retry wake action on the same screen. That restarts the wake from scratch and resolves most hangs.

"Your agent is paused"

This means your plan has lapsed — a payment failed or the subscription was cancelled. Nothing is lost: your agent's memory, Notebook, conversations, and portfolio context are all saved while it sleeps.

To bring it back, reactivate Pro at blockmind.app/elite/upgrade. If you already upgraded and still see the paused screen, use "I already upgraded — retry" to re-check your subscription.

More on what pausing means in Agent lifecycle.

Restarting your agent

If your agent is behaving oddly, you can restart it yourself: open Settings, scroll to the Danger Zone, and use Restart (or Wake if it's asleep). A restart is safe — memory and Notebook survive it.

A response is stuck

Responses stream live, and streams survive page reloads and reconnects — if you see "Reconnecting…", the work is still running on your agent's side. There's no stop button: a running response always completes. If it's heading the wrong way, let it finish, then send a follow-up to redirect it.

Long tasks (deep research, browser sessions, Discussion mode) genuinely take time — the per-tool status labels tell you what it's doing right now.

My Morning Brief didn't arrive

Check in this order:

1. The Home widget first. The brief lands on your Elite home before anywhere else.
2. Was your agent paused overnight? A paused agent doesn't produce briefs. Reactivate and the next morning's brief resumes.
3. Email can lag the widget. Sending is queued, so the email version may arrive after the widget version. Check your spam folder too.

More in Morning Brief.

Telegram problems

• Connect link doesn't work — links expire after 60 minutes. Generate a fresh one from My Agent or Settings.
• Disconnected unexpectedly — sending /stop in Telegram disconnects the companion. Use Reconnect from Settings to link again.
• Can't connect a second chat — one private chat per account is the limit.
• No connect card at all — Telegram is still rolling out; if you don't see the option yet, it isn't available on your workspace yet.

More in Telegram.

Checkout finished but I don't see my agent

After checkout, the page waits for your access to activate and then forwards you to your agent. If you closed the tab or the forward didn't happen, go to blockmind.app/elite/upgrade and retry from there.

I'm out of usage

The Usage page shows how much of your monthly allowance is left and when it resets. Usage resets monthly on paid plans, and Morning Briefs never draw from it. Details in Usage.

Classic platform issues

• Wallet won't connect — refresh the page, make sure your wallet extension is unlocked, and try another browser if it persists.
• Tokens missing from a wallet — re-scan the wallet to refresh balances, and check the suspicious-tokens toggle: spam and dust are filtered by default, and a real token can occasionally be caught.
• Sign-in code never arrives — check your spam folder, wait a minute or two, then request a new code.

Still stuck?

Email contact@blockmind.app with what you tried and, if possible, your agent's name and roughly when the problem happened. We read everything.

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