Frequently Asked Questions
Common questions about BlockMind: the personal agent, first-week pricing, security, portfolios, the optional Telegram companion, and the free classic platform.
Quick answers to the questions we hear most. For depth, every answer links to the full guide.
The agent
What is BlockMind?
BlockMind Pro gives you a personal AI analyst: a named agent with its own workspace that researches crypto, stocks, and markets for you, publishes a Morning Brief to your dashboard and sends it by email around 8:00 by default, watches your portfolio between conversations, and remembers what matters to you. The free classic platform does not include an agent. See What is BlockMind?
Will it tell me what to buy?
No. Your agent does research, not financial advice — analyses, second opinions, on-chain data, and context, so you can decide. That's a deliberate boundary, not a limitation we plan to remove.
What can it actually do?
Daily briefs, research on any token or stock, structured analysis with expert verdicts, on-chain intelligence, monitoring and price alerts, a browser for live websites, persistent memory, and custom capabilities you teach it. Where available, the Telegram companion adds mobile chat and alerts. The full inventory: What your agent can do.
Does it remember things?
Yes — that's most of the point. Say "remember this" and it does. Durable work is saved in a shared Notebook with numbered notes you can reference later ("what did we decide in NB-121?").
Can I talk to it from my phone?
The web app works on mobile browsers. If the Telegram companion is available on your workspace, you can also connect it for the same conversation, including voice notes, photos, files, and alerts. Telegram is optional and does not deliver Morning Briefs; those arrive on your dashboard and by email.
Pricing & trial
What does BlockMind cost?
Pro is $29/month or $279/year at the current early-member price and includes your personal agent and everything on the platform. The standard monthly price is $39. The classic platform — portfolio tracking, watchlists, market indicators — is free. Full details: Plans & pricing.
Is there a trial? Do I need a card?
Your first 7 days of Pro cost $1, and a card is required. After 7 days, Pro continues at the option you choose: $29/month or $279/year. Cancel before the first week ends and there is no further charge. One introductory week per account, ever.
How do I cancel?
User menu → Change Plan opens the billing portal. See Billing & account.
What happens to my agent if I stop paying?
It goes to sleep — everything it learned is saved. Reactivate any time and it picks up where it left off. See Agent lifecycle.
What's free, exactly?
The classic platform: portfolio tracking across wallets and exchanges, watchlists, live charts, and all four market indicators (Fear & Greed, BTC Dominance, Altcoin Season, and Contrarian Leverage), plus limited AI chat (5 messages/day) and analyses (3/month). The agent itself requires Pro. See the classic platform.
Security & privacy
Can BlockMind access my funds?
BlockMind uses wallet and exchange connections only to read balances and positions, and the agent has no tools to trade, withdraw, or transfer. Wallets share public addresses, never private keys or seed phrases. Eight supported exchanges offer provider-scoped read-only API keys. Firi does not, so its balance-only restriction is enforced by BlockMind in the application. See Trust & security.
Can the agent trade for me?
No. There is no execution capability of any kind — the agent can see positions but cannot trade, withdraw, or move funds, even if you ask.
Is my data private?
Your conversations, memory, Notebook, and portfolio live in your agent's private workspace and are not shared with other users. We do use product analytics and (on marketing pages) ad pixels — the honest detail is in Trust & security.
How do I delete my data?
Email contact@blockmind.app from your account email. You can also delete your agent's workspace yourself in Settings.
Portfolios & connections
Which wallets and chains are supported?
Any WalletConnect-compatible wallet, or just paste a public address. Supported networks: Ethereum, Base, Polygon, Arbitrum, Optimism, BNB Smart Chain, Avalanche, and Solana. See Connect your portfolio.
Can I connect exchange accounts?
Yes — nine exchanges: Binance, Coinbase, Kraken, OKX, KuCoin, MEXC, Crypto.com, Bitstamp, and Firi. Use provider-scoped read-only API keys for the first eight. Firi does not offer that scope, so BlockMind enforces balance-only behavior in the application. CSV import and manual portfolios work too.
Why are some tokens missing or showing $0?
Very new tokens may lack price data, tiny balances are dust-filtered, and suspicious tokens are hidden by default (there's a toggle). Re-scan the wallet to refresh. More in Troubleshooting.
Product
Is there a mobile app?
Not a native one yet. The web app works well on mobile browsers. Where available, the optional Telegram companion adds on-the-go chat and alerts.
Does BlockMind track NFTs?
No — BlockMind focuses on fungible tokens and other priced assets (crypto, stocks, ETFs, indexes, commodities data).
Can I export my data or get tax reports?
No. For tax reporting we recommend dedicated tools; if you need a copy of your data, email contact@blockmind.app.
What is DeepDive?
Free AI research reports on the classic platform — enter a coin and get a structured report. Limits apply (they're real: see DeepDive reports). Your agent's research goes deeper and is grounded in your portfolio.
Support
How do I get help?
- Email: contact@blockmind.app
- These docs — start with Troubleshooting
- X/Twitter: @blockmind_agent
How do I report a bug or request a feature?
Email contact@blockmind.app with what you were doing, what happened, and a screenshot if you have one.