BlockMindBlockMind

Frequently Asked Questions

Common questions about BlockMind and how to use it.

Frequently Asked Questions

Find answers to the most common questions about BlockMind.

Getting Started

What is BlockMind?

BlockMind is an intelligent crypto portfolio tracking platform. It helps you:

  • Track your holdings across wallets and exchanges
  • Get AI-powered analysis on any token
  • Monitor market conditions and trends

Is BlockMind free?

Yes! BlockMind is currently free to use:

  • Unlimited portfolio tracking
  • Unlimited DeepDive analyses
  • Full access to market data

We plan to introduce premium features in the future, but core functionality will remain free.

How do I create an account?

  1. Go to blockmind.app
  2. Click Sign Up
  3. Enter your email
  4. Verify with the code we send you
  5. Done!

No password needed — we use secure email verification.

Security & Privacy

Is my data safe?

Yes. We take security seriously:

  • All connections are encrypted (HTTPS)
  • We never store your private keys
  • Wallet connections are read-only
  • Your portfolios are private by default

Can BlockMind access my funds?

No. BlockMind only has read-only access to your public wallet addresses. We cannot:

  • Move your funds
  • Approve transactions
  • Access your private keys

Think of it like a blockchain explorer that knows which addresses to look at.

What data do you collect?

We collect:

  • Your email (for authentication)
  • Wallet addresses you connect (to track holdings)
  • Usage data (to improve the product)

We don't:

  • Share your data with third parties
  • Sell your information
  • Track you across the web

Can I delete my data?

Yes. Contact support@blockmind.app to request complete data deletion.

Portfolios & Wallets

How do I connect a wallet?

  1. Go to Portfolio → Import Wallet
  2. Click Connect Wallet
  3. Select your wallet from the modal
  4. Approve the connection

See our full guide for details.

Which wallets are supported?

BlockMind supports 300+ wallets including:

  • MetaMask
  • Phantom
  • OKX Wallet
  • Coinbase Wallet
  • Any WalletConnect-compatible wallet

Which blockchains are supported?

We currently support:

  • EVM chains: Ethereum, Base, Polygon, Arbitrum, Optimism, BSC, Avalanche
  • Solana

More chains coming soon.

Why are some tokens missing?

Tokens might not appear if:

  • They're very new and not in our database yet
  • The balance is tiny (dust filtering)
  • They're flagged as suspicious/spam

Check the "suspicious tokens" toggle to see filtered tokens.

Why is my balance wrong?

Balance discrepancies can happen when:

  • Token price data is delayed
  • Token isn't in our database (shows $0)
  • Wallet was recently updated (re-scan to refresh)

Try re-scanning your wallet to update.

DeepDive

What is DeepDive?

DeepDive is our AI-powered token analysis tool. It generates comprehensive reports covering:

  • Project fundamentals
  • Market data and trends
  • On-chain metrics
  • Technical analysis
  • Risk assessment

How accurate is DeepDive?

DeepDive synthesizes publicly available data using AI. It's:

  • Good for quick research and identifying patterns
  • Not a substitute for your own due diligence
  • Not financial advice

Always verify important claims independently.

How often should I run DeepDives?

Run a new DeepDive when:

  • You're researching a new token
  • Market conditions change significantly
  • Before making a significant investment decision

Reports reflect data at time of generation.

Market Data

What does Fear & Greed Index mean?

The Fear & Greed Index measures market sentiment:

  • 0-25: Extreme Fear (potential buying opportunity)
  • 75-100: Extreme Greed (potential selling signal)
  • 25-75: Neutral to moderate sentiment

What is Altcoin Season?

Altcoin Season occurs when altcoins outperform Bitcoin. Our index shows:

  • 0-25: Bitcoin Season (BTC outperforming)
  • 75-100: Altcoin Season (alts outperforming)

Where does market data come from?

We aggregate data from multiple sources including:

  • CoinGecko
  • On-chain data providers
  • Social sentiment trackers
  • Trading volume across exchanges

Account & Billing

How do I change my email?

Contact support@blockmind.app to change your registered email.

How do I delete my account?

Contact support@blockmind.app with your account deletion request. We'll remove all your data within 30 days.

Will there be a paid version?

Yes, we plan to introduce premium features in the future. Current free users will keep access to core features.

Support

How do I get help?

How do I report a bug?

Email support@blockmind.app with:

  • What you were trying to do
  • What happened instead
  • Screenshots if possible
  • Your browser and device type

How do I request a feature?

We love feedback! Email support@blockmind.app with your feature request. Include:

  • What you'd like to do
  • Why it would be useful
  • How you imagine it working

On this page

Frequently Asked QuestionsGetting StartedWhat is BlockMind?Is BlockMind free?How do I create an account?Security & PrivacyIs my data safe?Can BlockMind access my funds?What data do you collect?Can I delete my data?Portfolios & WalletsHow do I connect a wallet?Which wallets are supported?Which blockchains are supported?Why are some tokens missing?Why is my balance wrong?DeepDiveWhat is DeepDive?How accurate is DeepDive?How often should I run DeepDives?Market DataWhat does Fear & Greed Index mean?What is Altcoin Season?Where does market data come from?Account & BillingHow do I change my email?How do I delete my account?Will there be a paid version?SupportHow do I get help?How do I report a bug?How do I request a feature?